Privacy Policy

​Privacy Policy for Bill Carlton Agency, LLC​

Effective Date: May 2025
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At Bill Carlton Agency, LLC (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website www.carltonagencyllc.com, use our services, or communicate with us.

1. What Personal Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, mailing address
• Demographic Information: Age, gender, and other information relevant to insurance products
• Quote or Policy Information: Information needed to provide insurance quotes, such as driver’s license number, vehicle information, or health data (as applicable)
• Communication Preferences: Your preferences for receiving communication from us, including SMS/text message opt-ins
• Technical Information: IP address, browser type, device information, and usage data collected via cookies or analytics tools

2. How We Use Your Personal Information

We use your personal information to:

• Provide insurance quotes and services
• Respond to inquiries and customer service requests
• Customize user experience on our website
• Send you updates, confirmations, and marketing communications (only with your consent)
• Comply with legal obligations or industry regulations

3. Who We Share Personal Information With

We may share your information with:

• Insurance Carriers and Underwriters: For the purpose of providing accurate quotes and issuing policies
• Service Providers: Vendors who help us manage our website, process data, or deliver communications (under confidentiality agreements)
• Legal and Regulatory Authorities: When required to comply with applicable laws and regulations

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We do not sell or rent your personal information to third parties.

4. SMS/Text Message Consent

By providing your mobile number and opting in, you consent to receive SMS/text messages from Bill  Carlton Agency, LLC for information and marketing purposes related to our services.
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SMS consent is not shared with third parties or affiliates for marketing purposes. You may opt out of receiving text messages at any time by replying "STOP" to any message.

5. Your Rights and Choices

You have the right to:

• Request access to or correction of your personal information
• Opt out of marketing communications
• Withdraw consent to data processing (where applicable)

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To exercise any of these rights, please contact us using the information below.

6. How We Protect Your Information

We use industry-standard security measures to safeguard your personal information from unauthorized access, use, or disclosure.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top. We encourage you to review this page periodically for any changes.
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8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
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Bill Carlton Agency, LLC
840 South Oak Park Avenue Suite 215 Oak Park, IL 60304
[email protected]
(708) 613-5780

​Accessibility and Visibility

This Privacy Policy is accessible in the footer of every page on our website. A link to this policy is also included near all web forms where personal information or SMS consent is requested.